hmph.

[kuangning]

Every time I use a company's Live Help option, I get bitter. I've turned to Live Help more times in the last three months than I have needed to in the past couple of years, so I am now especially bitter. You see, their record? Across all those several companies and with what I thought were simple questions, like if I turn on the "allow list" on my phone, what happens to the disallowed calls? Will they get the option to leave voicemail?

Their record is still a perfect zero. No "I'll find out for you." No "Hrm. If you give me your number and turn the feature on, I'll call you and tell you if I get your voicemail."(I would have thought of that, and offered.) No troubleshooting. No investigation. No nothing. And the more I encounter these non-helpful agents, the more I think, I totally kicked ass at this when I was doing your job! So how are you still employed when I'm not?

Truly, there is no justice.

ETA: In case anyone else was wondering, calls from people who are not on the accept list do get routed straight to voicemail.

Comments

[anaralia.livejournal.com]

Well that sucks. You could complain, just because it's so annoying. It sounds annoying from here. Like, argh.

[kuangning]

it is annoying. But they're not doing anything against their rules, it's just that they're not putting in a single ounce of effort or atom of brain power to solve a problem, either.

[zibblsnrt.livejournal.com]

Depending on the company these days, they might not even be allowed to until they finish running through the situationally-appropriate equivalent of "did you reboot your computer?"

I know front-line support at my ISP's explicitly forbidden to show initiative, even for instantly obvious problems. %P