Aug. 14th, 2010


Aug. 14th, 2010 01:05 pm
kuangning: (disaffected)
Every time I use a company's Live Help option, I get bitter. I've turned to Live Help more times in the last three months than I have needed to in the past couple of years, so I am now especially bitter. You see, their record? Across all those several companies and with what I thought were simple questions, like if I turn on the "allow list" on my phone, what happens to the disallowed calls? Will they get the option to leave voicemail?

Their record is still a perfect zero. No "I'll find out for you." No "Hrm. If you give me your number and turn the feature on, I'll call you and tell you if I get your voicemail."(I would have thought of that, and offered.) No troubleshooting. No investigation. No nothing. And the more I encounter these non-helpful agents, the more I think, I totally kicked ass at this when I was doing your job! So how are you still employed when I'm not?

Truly, there is no justice.

ETA: In case anyone else was wondering, calls from people who are not on the accept list do get routed straight to voicemail.

September 2015

2021 2223242526

Most Popular Tags

Page Summary

Style Credit

Expand Cut Tags

No cut tags
Page generated Oct. 18th, 2017 08:31 pm
Powered by Dreamwidth Studios