Mmmm...

[kuangning]

so maybe I ought to tell you all now that I'm almost not afraid of jinxing it anymore.

One of the night audit positions at the Sheraton Capital where I work contract security came open this week, since Donna left us on Wednesday. Wednesday night, I was asked/told/ordered to apply for the position, since I already have a good idea of what it entails and fill in occasionally when things are busy. I stayed over on Thursday morning and turned in an app, and thanks to Anne, the hotel supervisor, Michelle, was expecting said application before I'd even agreed to apply. No pressure or anything.

Tonight, it was just Anne and I, so I filled in, as per usual. About two hours ago, this happened.

*ring* *pick up*
"Thank you for calling the Sheraton Capital, this is Cairsten, how may I help you?"
"Cairsten, this is Michelle. Is Anne available?"
"yes, Ma'am, she is. Will you please hold?"
*transfer call to Anne, who's having all sorts of problems keeping a straight face.*
*Anne hangs up.* "if you only answered one call correctly your whole time here, -that- was the call. and you did that just perfectly."

An hour later, this exchange with Michelle.

"thanks for helping out on the phones. are you sure you want this job?"
"yes, Ma'am." (40 hrs/wk, $2/hr more than I'm making now, full benefits after 90 days... she must be joking, right?)
"come on in on Monday and we'll get the paperwork started."

... my app is already filed. but it turns out she needs a background check (not a problem for someone who's just had to go through the checks for the state security license.) I want to give 2 weeks' notice at the current job, but we shall see.

.. and the silly part of all of this is that I still don't see what's so difficult or special about answering the phones correctly. go figure.

Comments

[tatterdemalion.livejournal.com]

YAY

way to go sweetie...

*hugs*

[tsjafo.livejournal.com]

Congratulations!!

[ly2me.livejournal.com]

Wohoo! :)

[kaolinfire.livejournal.com]

:cheers and happy noises: =) benefits good.

[dormouse-in-tea.livejournal.com]

I've never really understood myself. You answer the phone promptly, you sound polite, you remember your script, you act professional, you don't laugh at them until they're completely gone and off the phone (not just with you).

*shrugs* Supervisors are always going gaga over my phone skills. Is very bemusing.

Omedetou!

[minn.livejournal.com]

Yay! :)

[damienroc.livejournal.com]

Hmm... well there are some people *coughlikemecough* who just Do Not Do Phones. Though actually that's more of a calling people thing rather than answering. (Because, yes, it is pretty easy to be polite to someone.) Still, I can see just talking on phones being a problem for some people.

[shadur.livejournal.com]

*ring* *click* "Noodle, cheez whiz and automobiles?" ".........."

*ring* *click* "Demented goats and rubber ducky?" ".........."

It's funny, I don't get any calls from telemarketeers anymore...

[mayamaia.livejournal.com]

Yay, Cairsten got a job she likes! *happyfacegigglingandcheering* My cheerleader roomate last year really rubbed off on me.....

[hobbitblue.livejournal.com]

Congrats! As for phone thing being no big deal.. have you never ended up phoning someone with a really bad phone manner, who mumbles, or gabbles, or is curt or abrupt, or can't find the information, or who messes up and misunderstands?

[zorbathut.livejournal.com]

Or like virtually all of the computer-parts sales and support lines, which are apparently staffed by people to whom English is, at best, a *third* language?

You'd think if an important part of someone's job was explaining complex things over a telephone, you'd at least make sure they knew how to speak the right language clearly. I mean, you'd obviously be wrong. But you'd *think* so, wouldn't you?

[hobbitblue.livejournal.com]

It would be very handy to say the least...!

[onezen.livejournal.com]

Woot Cairsten! Congrats! Life instantly gets better :-)

[mopalia.livejournal.com]

Bravo! Soon... allergy medicine! And a little more safety, I hope. If you want to appreciate why answering the phone well is such a prized skill, try really listening to the next people you call. These are the people who GOT the job. Imagine what he others sound like. I doubt that even a third of my students could answer a phone intelligibly enough to suit a professional image.

[gurath.livejournal.com]

Congratulations!!!

[cynicaloptimist.livejournal.com]

Congratulations. Glad to hear something going well for you :>