customer service according to Lenovo...
Sep. 3rd, 2008 09:19 pmLast month, I realised a few things.
One was that my main computer doesn't actually belong to me; it's the laptop provided by Lulu. Thus, I might not actually get to take it overseas with me.
Another was that it doesn't handle gaming well anymore. It did for awhile, but it's gotten more painful with each patch.
Finally, I like my current laptop, a ThinkPad R60.
We looked around for an alternative, and eventually settled on a new ThinkPad, the SL500. It was duly ordered. I knew I was moving, but I figured I had a few weeks before I moved and I hoped it might reach me by then. When it became clear that that wasn't going to happen, before the laptop even shipped, I called Lenovo, explained to them that I was moving, and asked them to update the shipping address so that it would be sent to the new place. The rep promised me that that would be done, although it would have to be changed with UPS itself, and would not reflect on the Lenovo order status page.
I'm sure you can all see where this is going.
The laptop shipped on the 1st. It arrived on US soil today. Tonight, because I am the suspicious type, I called UPS to make sure of what address it had shipped to -- and found that it shipped to the old apartment. What's more, because of restrictions Lenovo places on UPS, I can't change the address myself; I must call Lenovo and have them do it for me (even though calling them had so much effect the first time...)
Okay. So I hung up the phone with UPS and called Lenovo. I waited in queue for ten minutes, and then a rep, Benny, picked up ... only to inform me that because it is now 9 PM EST, all the queues are closed, and then he hung up on me.
I've just gone from "annoyed" to "pissed", and while I like the ThinkPads? I am never ordering directly from Lenovo again. They're going to be very tired of me by the time I get that laptop, too. Not only do we have to straighten out the shipping address, but I want the damned Windows tax refunded too. I had to pay for Vista Home although I have a perfectly good XP install disc and no intention of using Vista, and I want my money back.
One was that my main computer doesn't actually belong to me; it's the laptop provided by Lulu. Thus, I might not actually get to take it overseas with me.
Another was that it doesn't handle gaming well anymore. It did for awhile, but it's gotten more painful with each patch.
Finally, I like my current laptop, a ThinkPad R60.
We looked around for an alternative, and eventually settled on a new ThinkPad, the SL500. It was duly ordered. I knew I was moving, but I figured I had a few weeks before I moved and I hoped it might reach me by then. When it became clear that that wasn't going to happen, before the laptop even shipped, I called Lenovo, explained to them that I was moving, and asked them to update the shipping address so that it would be sent to the new place. The rep promised me that that would be done, although it would have to be changed with UPS itself, and would not reflect on the Lenovo order status page.
I'm sure you can all see where this is going.
The laptop shipped on the 1st. It arrived on US soil today. Tonight, because I am the suspicious type, I called UPS to make sure of what address it had shipped to -- and found that it shipped to the old apartment. What's more, because of restrictions Lenovo places on UPS, I can't change the address myself; I must call Lenovo and have them do it for me (even though calling them had so much effect the first time...)
Okay. So I hung up the phone with UPS and called Lenovo. I waited in queue for ten minutes, and then a rep, Benny, picked up ... only to inform me that because it is now 9 PM EST, all the queues are closed, and then he hung up on me.
I've just gone from "annoyed" to "pissed", and while I like the ThinkPads? I am never ordering directly from Lenovo again. They're going to be very tired of me by the time I get that laptop, too. Not only do we have to straighten out the shipping address, but I want the damned Windows tax refunded too. I had to pay for Vista Home although I have a perfectly good XP install disc and no intention of using Vista, and I want my money back.
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