the price of being unpleasant.

[kuangning]

If you are obviously drunk, the rate you will be quoted on one of our rooms will be higher than it would have been if you were sober.

If you are obnoxious, I will look you in the eye and quote you the highest possible rate and not look for a discounted one for you.

If you are unpleasant to me or to my coworkers, and we have no reason to want you to stay, or, rather, have reason to want you to not stay, these are the options open to us. We do not have to reopen a closed discount rate for you. We do not have to go out of our way to accomodate you. Our duties require that we be polite, even when you are not. But I guarantee that if you are not, you will pay more than you would have otherwise. And we will even feel good about that.

Comments

[kaolinfire.livejournal.com]

=)

[jait.livejournal.com]

Belligerence has its rewards.

Oh, and if you are particularly loud (particularly around 2-5am) or if you start threatening other guests, I might evict you.

And I'm willing to bet your credit card will still be charged.

And I won't feel bad about that.

[kuangning]

*grins.* Oh, yes. That was one of the rewards of doing security. Well, that and the stories I collected.

[powerpynt.livejournal.com]

15 years ago, two friends and I talked of starting a media company. Myself, the audio engineer/composer and Leo, the writer producer, decided that life was too short to suffer fools, and so we would not tollerate boorish behavior from clients, no matter what the cost.

But our third, Jim, the executive producer/salesman of the group, balked; stating that our requirement was tantamount to financial suicide and as a purveyor of the high life, he wanted no part in poverty.

We went our seperate ways, Leo and I spending the next 15 years as freelancers, working for only those who would treat us with dignity and respect. Neither of us is wealthy by any means, but insofar as our work is concerned, both of us led happy, creative lives devoid of stress beyond what we heap upon ourselves as average neurotics.

Jim on the other hand has buku bucks...and is one of the most miserable people I know; having worked for years for some of the most petulant, arrogant creeps known to commerce.

And here it was such a great idea too.

More power to ya lass. I've yet to see a job description that states "I shall be a willing repository for bad behavior." Disrespect has it's price and sometimes it's measured in currency

[trippykel.livejournal.com]

You tell 'em!

[charles.livejournal.com]

Reminds me of my why to be nice to people in airports (http://fishbowl.pastiche.org/archives/000882.html#000882) story.

I guess when you boil it down to its essence, it's the Golden Rule writ large. Treat others as you would be treated, otherwise it'll come back to bite you.

[hardvice.livejournal.com]

Too right. Far too often, people forget that "customer service" is composed of two words and is thus a two-way street--in other words, they need to behave like a customer and not like a self-righteous, belligerent moron.

I was a travelling consultant for a few years, and was routinely amazed how our clients--folks who genuinely needed our help, like it or not--treated us with open hostility and contempt. During a project, I know I spent more time with those who were pleasant than those who were unnecessarilly caustic, and felt perfectly justified--why waste the client's time and money on a lost cause when I could focus on someone who was not only willing to learn, but would later be in a position to teach by virtue of their positive outlook and enthusiasm?

And then I was routinely amazed at how miserably my coworkers--routinely subjected to the same day-to-day abuse--would without blinking heap the same kind of vileness on the travel industry folks we came into contact with. How did they not see this hypocrisy?

There's no reason to tolerate incompetent or unprofessional service in any transaction. But there's nothing to be gained by hostility or a failure to understand the constraints and policies under which the other party is working.

The squeaky wheel may well get the grease, but rest assured that it's a coldly professional, minimum standards greasing. The pleasant wheel, on the other hand, rarely finds itself in the position to need greasing.

[sarahsmiles.livejournal.com]

Sweet. A manifesto to live by. Saw you off powerpynt, btw.