Aug. 14th, 2010

hmph.

Aug. 14th, 2010 01:05 pm
kuangning: (disaffected)
Every time I use a company's Live Help option, I get bitter. I've turned to Live Help more times in the last three months than I have needed to in the past couple of years, so I am now especially bitter. You see, their record? Across all those several companies and with what I thought were simple questions, like if I turn on the "allow list" on my phone, what happens to the disallowed calls? Will they get the option to leave voicemail?

Their record is still a perfect zero. No "I'll find out for you." No "Hrm. If you give me your number and turn the feature on, I'll call you and tell you if I get your voicemail."(I would have thought of that, and offered.) No troubleshooting. No investigation. No nothing. And the more I encounter these non-helpful agents, the more I think, I totally kicked ass at this when I was doing your job! So how are you still employed when I'm not?

Truly, there is no justice.

ETA: In case anyone else was wondering, calls from people who are not on the accept list do get routed straight to voicemail.

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